Privacy Policy

Citizen Electronics Co., Ltd. ("CE") recognizes that the protection of personal information on every customer is an important social responsibility. To ensure compliance with the Personal Information Protection Law of Japan, CE has established this Privacy Policy. CE and its affiliates will implement this Privacy Policy to provide guidance for protection, management and use of personal information on every customer.

April. 1, 2005

1. Personal information

Personal information on customer is any information by which any individual customer can be identified, such as name, address, date of birth, telephone number, e-mail address, etc.

2. Purpose of collection and use of personal information

CE will ask for the customer's consent before collecting his/her personal information.
CE will clearly convey to the customer the purpose of use of personal information at the time of collection. CE will use the personal information only to fulfill the scope of the purpose to which a customer has consented.

3. Non-disclosure of personal information to third parties

Personal information obtained from a customer will not be disclosed to any third parties without the customer's consent except for one or more of the following reasons:

  • when the disclosed personal information cannot identify the customer;
  • when the personal information is disclosed to a third party who is bound by a non-disclosure agreement with CE and used only for the purpose to which the customer has consented
    (In such cases, such third parties will be obligated to assume stringent control of the customer's personal information to prevent abuse or misuse);
  • when the disclosure of personal information is required by law, judicial order, or the like; or
  • when the disclosure of personal information is necessary for the benefit of the relevant customer or the public interest.

4. Managing personal information

Supervisors of customers' personal information undertake the necessary and appropriate measures to protect customers' personal information from unauthorized access, loss, destruction, falsification or leakage.

5. Disclosure, amendment, erasure or discontinuance of usage of personal information

If a customer wishes disclosure, amendment, erasure or discontinuance of usage of his/her personal information that was provided to CE, please attach the relevant document specified on the 'Request Form for personal information' and send by post, together with the Identity Verification Documents, to CE's Personal Information Desk. For the prevention of falsification of personal information, CE will act on such requests only if CE can positively confirm that the relevant customer has made such a request.

Request Form for personal information
Identity Verification Document

6. Personal information on children

CE protects personal information on children in the same strict manner as it protects the personal information on adult customers. CE will collect or obtain personal information on children only after obtaining parental consent.

7. Revision of the Privacy Policy

CE may from time to time revise its Privacy Policy. Therefore, customers are advised to check the latest revision of the Privacy Policy.

8. Personal Information Desk

For any inquiries on personal information on customers, please contact the Personal Information Desk:

Personal Information Desk of Citizen Electronics Co., Ltd.
Address: 1-23-1 Kamikurechi, Fujiyoshida, Yamanashi, 403-0001, JAPAN
Phone: 0555-23-4135 (In Japanese Only)
Hours: 9:00-17:00 Monday through Friday
(closed Weekends, Public Holidays & Corporate Holidays)