“Loved by citizens, working for citizens” means that we extensively contribute to the lives of people worldwide through manufacturing of products that are loved and trusted by citizens.

Commitment to Quality

Citizen constantly endeavors to act in harmony with the diversity of stakeholders in society.

Quality Policy

We seek to enhance customer trust and satisfaction through a fundamental commitment to the principle of "Quality First and Incomparable Manufacturing".

Action Guidelines

  1. We comply with Citizen Group Quality Assurance Code of Conduct and work towards manufacturing that is incomparable from a quality-first perspective in order to further enhance customer trust.
  2. We work to provide products that satisfy the requirements of our customers, while clarifying and complying with applicable legal regulations and our specified requirements.
  3. In addition to pursuing the effectiveness of our quality management system, we constantly develop quality objectives and achieve these goals through continuous execution of kaizen.

Watanabe Akira, President

February 1, 1996 Issued
April 1, 2024 Revised

Details of ISO 9001 certifications acquired

Quality Management System

Place Specification Certifying Registration date
JIANGXING ELECTRONICS LTD. (China) ISO9001:2015 BSI 2002/01/03

Details of Occupational health and safety management systems certifications acquired

Occupational Health and Safety Management Systems(ISO 45001)

Place Specification Certifying Registration date
JIANGXING ELECTRONICS LTD. (China) ISO 45001:2018 BSI 2020/08/31

CSR Procurement Guidelines

Information on Green Procurement

Citizen Group (Citizen Watch Co., Ltd. and its group companies) aims to contribute to the living of the population of the world widely through “manufacturing activities well-loved by and friendly to citizens”, by hoisting the corporate philosophy of being “well-loved by and contributing to citizens”. With such corporate philosophy as a slogan, Citizen Group intends to create strong partnerships with its business partners who give due consideration to social issues and actively promote CSR,based on the spirit of the “United Nations Global Compact” concerning the human rights, labor issues, the environment and corruption prevention, and by strictly abiding by the “Code of Behavior Charter of Citizen Group”.

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Responsible mineral procurement

The Citizen Group (Citizen Watch Co., Ltd. and its group companies) is aware that it is an important international issue that certain minerals originating in conflict areas and high-risk areas (CAHRAs)*1, such as the Democratic Republic of the Congo and surrounding countries, are providing a source of funds for armed groups and promoting conflicts, human rights abuses and environmental destruction. In addition, the Citizen Group supports the concept of "OECD Due Diligence Guidance for Responsible Supply Chains of Minerals from Conflict-Affected and High-Risk Areas". In response to the application of the EU Conflict Minerals Regulation in 2021, we reviewed the Citizen Group Conflict Minerals Response Policy and updated it to the Citizen Group Responsible Minerals Procurement Policy" in January 2021.

Citizen Group Responsible Minerals Procurement Policy

In order to fulfill our social responsibilities in the supply chain in cooperation with our business partners, the Citizen Group, as a policy, will not use target minerals*1 that may contribute to any risk of human rights abuses such as child labor or forced labor, environmental destruction, conflicts, terrorist financing, money laundering, corruption, or fraudulent financing—in mining, trading, handling, export, and our other business activities.
It does not mean, however, that any and all minerals mined and traded in conflict areas and high-risk areas should not be used, but that we may use minerals mined and traded in these areas if they are not related to human rights violations, environmental destruction, conflicts, corruption, or other wrongdoings.
If a potential target risk*2 is confirmed, we will request the relevant business partners to take corrective actions.

Established: April 2019. Amended: January 2021

*1 Target minerals: 3TG (tantalum, tin, tungsten, gold) and cobalt
*2 Target risks: Risks and environmental destruction under Annex II of the OECD Guidance

Current status

  • We are requesting our business partners to realize the importance of complying with the Citizen Group Code of Conduct and the Citizen Group CSR Procurement Guidelines.
  • A survey is being conducted in accordance with the OECD Due Diligence Guidance for Responsible Supply Chains of Minerals from Conflict-Affected and High-Risk Areas.
  • A 3TG survey is under way by using the Conflict Minerals Reporting Template (CMRT), a tool provided by the Responsible Minerals Initiative (RMI), to determine the presence or absence of conflict minerals and identify smelters in the supply chain. At the same time, we confirm and evaluate the status of our business partners' efforts on target minerals and take action according to the risks.
    We also request our business partners to procure minerals from smelters or refineries that comply with RMAP*2 or from those which comply with the Citizen Group's customer compliance standards.
    Regarding cobalt, we will proceed with a survey using the Cobalt Reporting Template (CRT) based on the business characteristics of the Citizen Group.
  • In response to requests from Citizen Group customers to provide supply chain information, the above CMRT and CRT are providing such information.

*1. Target minerals: 3TG (tantalum, tin, tungsten, gold) and cobalt
*2. RMAP: Responsible Minerals Assurance Process